Delivery and Logistics
What is the delivery cost?
In most cases, delivery is free of charge. This applies to shipments to Poland, Germany, and France (excluding Corsica, Overseas Departments and Territories, and Monaco).
For all other destinations, transport quotes are available upon request.
Will the courier bring the furniture to my apartment?
For Poland, Germany, and France (excluding Corsica, Overseas Departments and Territories, and Monaco), deliveries include indoor carry‑in service.
Upon request, we can also arrange carry‑in deliveries to the Czech Republic, Slovakia, Belgium, the Netherlands, and Austria.
All deliveries are carried out by a professional, experienced team ensuring safe and careful handling of your furniture
What is the waiting time for my order?
All furniture is made to order. Delivery times depend on the product type and are
listed on the product page.
Can I track my shipment?
In most cases, a tracking number is provided after the order is shipped.
Returns and Complaints
How long do I have to return goods?
Standard products (not custom-made) can be returned within 14 days of taking possession of the goods, without giving a reason.
To exercise your right of withdrawal, please send an unambiguous withdrawal statement to info@mesonica.com
Most Mesonica products are made-to order according to your specifications (dimensions, fabric, colour, finish, etc.).
Custom-made products cannot be returned under the 14-day withdrawal period. This is clearly stated before you place your order, and applies from the moment production begins.
What should I do if the package arrives damaged?
If the package is damaged, please complete a damage report in the presence of the courier and take detailed photos of the damage. Please send the documentation to: info@mesonica.com
Warranty
How long is the warranty valid?
The warranty for products purchased through mesonica.com is provided to individual customers for a period of 24 months. If the complaint is found to be justified, meaning it concerns a manufacturing or material defect, we will help resolve the issue.
What is not covered by the warranty?
The warranty does not cover:
» Mechanical damage, cuts, tears, abrasions, burns, dirt, stains caused by the user, damage resulting from exposure to temperatures other than room temperature, etc.
» Normal wear and tear, foam hardness, or natural changes resulting from uneven use;
» Defects resulting from improper assembly or use contrary to the intended use and recommendations contained in the brochure included with the furniture.
Fabrics
Is the fabric pet-friendly or stain-resistant?
We offer fabrics with various properties. Please email us at info@mesonica.com with any questions about the fabrics you're interested in, and we'll be happy to advise you on the available options.
Is the fabric color the same as in the photo?
The upholstery colors of a given fabric may vary slightly between models. Upholstery fabrics come from different batches, so differences are natural and not subject to complaint.
The furniture upholstery colors shown on our websites are for illustration purposes only. To verify the exact texture and color, we encourage you to order free fabric samples.
Can I order fabric samples?
Yes, you can order free sample.
Leather Upholstery on Furniture
Why do leather upholstery vary in color and texture and may have minor marks?
Leather upholstery may exhibit subtle differences in color, surface structure, and may have minor marks resulting from animal habitat and environmental factors that contributed to their formation. These include, for example, local scratches, insect bites, burns, veins, fat folds, grain stretching, calluses, as well as some differences in thickness, softness, shine, and structure. These marks are evidence of the leather's natural, authentic quality and do not constitute grounds for complaint.
Wooden Legs and Elements
Why do wooden elements differ in color or grain?
Wooden decorative elements are made of natural and ecologically clean materials. Each tree, as a living organism, produces a different, unique structure and varying color within a single trunk, resulting from the tree's natural growth in circumference and height.
Mattresses
How to unpack a mattress?
» When unpacking the mattress, take special care, cut the adhesive tape and then make a cut along the protective film.
» Once the foil has been removed and air has entered, the mattress will quickly return to its original shape. In some cases, this may take longer.
*How to avoid deformation of the mattress surface?
In order to ensure even wear of the components, rotate the mattress 180 degrees from time to time.
Can a mattress be stored rolled up for a long time?
It is not recommended to store a mattress rolled up for long periods of time.
Most mattresses should be unpacked as soon as possible after purchase, as long term storage in a rolled-up state can affect their structure, elasticity and ability to fully expand.
Garden/Outdoor Furniture
Is the garden furniture weather-resistant or waterproof?
Outdoor furniture is weather-resistant, but in the event of heavy rain or snow, it is
recommended to store the product in a dry, covered area. Avoid storing the
furniture in an unventilated or damp place to avoid damage.
Can I leave the furniture outdoors in winter?
During winter, and when the furniture is not in use, it is recommended to store the furniture indoors.
Does the material fade in sunlight?
Despite its high UV resistance, it is recommended to store the furniture indoors when not in use to ensure maximum durability and avoid discoloration from sunlight.
Are cushions included?
Yes, seat and back cushions are included in the price.